New generations are gaining prominence in making decisions in homes and organizations. They are more demanding consumers who determine how companies should behave. Changes in global economic power are making companies look to other places to do their business. The growth of the number of people living or pretending to live in urban centers creates a new configuration of cities, where organizations must focus much of their efforts to meet the demand for products and services for people, but today more than ever, companies must do more with less because of regulations and social awareness for the environment.

Technology and Telecommunications have redefined the way companies, the economy, and society operate, influencing virtually every activity in each industry, intending to facilitate process, lowering costs, improving worker performance, as well as ensuring the safety of physical facilities and information.